9 hours saved, every week.
Better software; secure funding.
Continuous improvement on strict budgets.

Here’s how we’ve delivered for PACT.

Get bespoke software that fits your business like a glove

Grab a free 15 minute consultation with our founder, Shai Shandil, to see how Agile Development could bring your idea to life. We’ll send you the full PDF of this case study, too!

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Protect All Children Today Inc (PACT) is a community based, non-government organisation that supports and advocates for child and young person victims and witnesses in the Queensland Criminal Justice System.  Over 20 years, PACT has grown tremendously to assist over 1,750 clients in the 2016/17 financial year.

But 10 years ago, their client database was in trouble. Not only was it hard to use and time consuming to update, but it was also difficult to prepare appropriate reports for their funding body.

It was vital that PACT find a solution. Their few staff were bogged down in data entry, and the poor reporting options could put their grants at risk.

Strategy

Building a solution – and a relationship

PACT turned to their partnership with the University of Queensland and began a Masters industry project with Shai Shandil, to conduct an initial investigation and provide recommendations. Shai quickly proved that he was ready to become an expert on their business, so his every suggestion could be founded in what would best meet their unique business and technical requirements.

PACT then engaged Shai’s company softsolutions to build the new client database and case management software (DiMS), creating a solution that’s flexible and scaleable to meet their expanding service needs.

Over the last ten years, they have gone on to maintain and enhance a system that has changed how PACT understands their clients.

Agile software development works for PACT

PACT relies on donations and grants, so new features are often allocated strictly limited funds. The ability to develop and release enhancements in small increments perfectly suits this funding process.

Agile also allows PACT to continually enhance their reporting capabilities, as they identify new data requirements or opportunities.


Better reports, easier funding

Simpler to use software, with a carefully designed client database, means PACT’s client data is more accurate. This is important when they report on their outcomes to maintain and apply for vital Government funding.

Continuing to support vulnerable children

More data and reporting capabilities means that PACT understands their client’s needs even better. This lets them prioritise funding for services that will provide the most value to the children they support.

Enhanced advocacy

DiMS lets PACT store, report on, understand and share an ever-expanding range of data with their key stakeholders.

9 hours saved, every week

Every time PACT is referred a new client, DiMS saves them 15 minutes by automatically generating important letters and emails. With more than 1,750 referrals every year, this is a significant time saving!

Let me share how our Agile approach could work for your project.

At softsolutions, our priority is producing results by solving business problems first and technical problems last. We know what it takes to build business-critical software for niche, fast-growing companies – on desktop, mobile or the cloud.

In fact, we trust our process so much that we guarantee our work: we only charge for work that passes your testing, the first time.

No matter where you’re based, I’d love to talk to you about a new way to get your project done.

– Shai Shandil

Shai Shandil

Grab a free 15 minute consultation with our founder, Shai Shandil, to see how Agile Development could bring your idea to life. We’ll send you the full PDF of this case study, too!

I'd like to talk via

Want to learn more about Agile? Get our Agile mini-course, occasional info about our other resources & programs for Agile, and monthly new blog articles.

Download Forms: Privacy notice

You can opt-out again at any time. We only use your email details to send you emails, not for personalized ads. To send you emails, including the download you've requested, the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. Read softsolutions' full privacy policy.